GENERAL TERMS AND CONDITIONS OF USE

This document sets out the general terms and conditions governing the use of the website www.natugea.com, which offers for sale products supplied by the owner of the website.

1. Definitions

For the purposes of fully understanding and accepting these Terms and Conditions, the following terms, whether in the singular or plural, shall have the meanings set out below:

a) Owner: Prodgtal Srl, a single-member company, with registered office at Via Volturno, 5, 20900 Monza (MB), Italy, VAT No. and Tax Code 11425360960, PEC: prodgtal@pec.it.

b) Application: the website natugea.com.

c) Products: the physical products sold by the Owner.

d) User: any person who accesses and uses the Application.

e) Consumer User: any adult individual who enters into a contract for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out by such person.

f) Terms and Conditions: these terms governing the relationship between the Owner and Users and the sale of Products offered by the Owner through the Application.

2. Scope of Application of the Terms and Conditions

Use of the Application constitutes acceptance of these Terms and Conditions by the User. If the User does not intend to accept these Terms and Conditions and/or any other legal notice, information or policy published on or referred to within the Application, the User may not use the Application or its related services.

These Terms and Conditions may be amended at any time. The applicable Terms and Conditions shall be those in force on the date the purchase order or request for the supply of a Product is submitted.

Before using the Application, the User is required to carefully read these Terms and Conditions and save or print them for future reference.

The Owner reserves the right, at its sole discretion and at any time, to modify the graphic interface of the Application, its content and organization, as well as any other aspect concerning the functionality and management of the Application, notifying the User, where necessary, of the relevant instructions.

3. Purchases through the Application

All Products offered through the Application are described in detail on the relevant product pages, including their quality, characteristics, availability, price, delivery times and costs, charges, accessories and other applicable information.

There may be occasional errors, inaccuracies or minor differences between the information published on the Application and the actual Product. Furthermore, any product images are for illustrative purposes only and do not constitute a contractual element.

Purchases of one or more Products through the Application are permitted to Consumer Users.

Purchases by individuals are permitted only to persons who have reached the age of majority.

For minors, any purchase or request for the supply of Products through the Application must be made and authorized by their parents or persons exercising parental responsibility.

The offer of Products through the Application constitutes an invitation to submit an offer, and the order submitted by the User shall constitute a contractual purchase proposal subject to confirmation or acceptance by the Owner as described below.

Accordingly, the Owner shall have the right, at its sole discretion, to accept or reject the User’s order, without the User being entitled to raise any objection or claim for any reason or on any grounds.

The sales contract for the Products shall be deemed concluded upon acceptance of the order by the Owner.

The Owner shall accept the User’s contractual proposal by sending an order confirmation to the email address provided by the User. The order confirmation shall indicate the order date, User details, Product characteristics and availability, price, method of calculating the price, any additional charges and taxes, accessories, delivery address, delivery times and any delivery costs, the procedures for exercising the right of withdrawal or any applicable exclusion thereof, and the applicable warranty.

The sales contract shall not be deemed effective between the parties in the absence of the acceptance described above.

If a Product is unavailable, the Owner shall inform the User of the new delivery or supply terms and ask whether the User wishes to confirm or cancel the order.

The contract shall be deemed concluded only with respect to the Products accepted by the Owner.

The User undertakes to verify the accuracy of the information contained in the order confirmation and to immediately notify the Owner of any incorrect information.

4. Returns and Refunds

natugea® is strongly committed to ensuring a high level of safety and customer satisfaction.

In order to maintain these high standards of safety and hygiene, we have a strict policy of not accepting returns.

If you receive a damaged or defective Product, you may benefit from our 30-Day Money-Back Guarantee from the date of purchase.

We will either send you a replacement Product at no additional cost or refund the price of the defective Product. No return of the defective Product is required.

If you have received a damaged or defective Product, please send photographs to support@natugea.com.

5. Privacy

The protection and processing of personal data shall be carried out in accordance with our Privacy Policy, which can be consulted at the following page:

https://natugea.com/pages/refund-policy

6. Applicable Law and Jurisdiction

These Terms and Conditions of Sale shall be governed by Italian law.

For Consumer Users, any dispute relating to the application, performance or interpretation of these Terms and Conditions shall be subject to the jurisdiction of the competent court as provided by applicable consumer protection laws.

7. Mobile Service Terms of Use – Mobile Terms

The natugea mobile messaging service (the “Service”) is operated by natugea by Prodgtal Srl (“natugea”, “we”, “us” or “our”).

Your use of the Service constitutes acceptance of these terms and conditions (the “Mobile Terms”).

We may modify or discontinue the Service or any of its features without prior notice. To the extent permitted by applicable law, we may also update these Mobile Terms at any time.

Your continued use of the Service after any changes take effect constitutes your implied acceptance of such changes.

By consenting to natugea’s SMS/text messaging service, you agree to receive recurring messages from us, including messages sent using automated technologies, at the mobile phone number you have provided, even if your number is registered on national “Do Not Call” lists.

Messages may include service-related information, such as order updates and account notifications, as well as promotional messages, such as offers, promotions and abandoned-cart reminders.

You understand that enrollment in this program is not required to make a purchase and that consent to receive messages is not a condition of purchasing from natugea. Participation is entirely voluntary.

The Service is provided free of charge by natugea. However, your mobile network operator may charge you for messages and data. Message frequency may vary.

Please check your mobile plan with your network operator. You are solely responsible for any charges associated with receiving SMS messages.

You may unsubscribe from the Service at any time by replying STOP via SMS to natugea or by clicking the “Unsubscribe” link, if available, within a message.

You will receive a one-time confirmation message. You will not receive any further messages unless you re-enroll in the Service.

If you are enrolled in other natugea SMS programs, you must unsubscribe from each program separately, unless otherwise required by applicable law.

For support or assistance regarding the Service, send HELP via SMS to natugea or contact support@natugea.com.

We reserve the right to change the short code or telephone number from which messages are sent at any time, and we will notify you accordingly.

You acknowledge that messages sent to a number that is no longer active, including STOP or HELP messages, may not be received, and we shall not be responsible for the failure to process such requests.

Mobile network operators are not responsible for delays or failures in message delivery.

You agree to provide us with a valid mobile phone number. If you change your number, you will need to enroll in the Service again using your new number.

To the extent permitted by applicable law, you agree that we shall not be liable for any errors, delays, interruptions or failures in the delivery of information through the Service, nor for any actions or omissions taken by you in reliance on such information.

We respect your right to privacy. To learn how we collect and use your personal data, please consult our Privacy Policy.